PRIVACY POLICY

Last Updated: October 2026

iDEN & Quanjude Beijing Duck House (“iDEN & Quanjude,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, make a reservation, contact us, join our membership or marketing communications, participate in promotions, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name;
  • Email address;
  • Telephone or mobile phone number;
  • Reservation information, including reservation date, time, party size, and dining preferences;
  • Information you voluntarily provide when contacting us;
  • Membership or promotional preferences;
  • Information relating to your participation in promotions, special events, or offers;
  • Transaction or purchase information where applicable;
  • Technical information such as IP address, browser type, device information, and website usage data;
  • Cookies and similar technologies used in connection with our website.

We only seek to collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use personal information to:

  • Process and manage restaurant reservations;
  • Communicate with you regarding reservations, inquiries, events, or customer service matters;
  • Administer membership programs, promotions, special offers, and restaurant events;
  • Send marketing communications where you have provided consent or where otherwise permitted by applicable law;
  • Provide information about menus, seasonal offerings, restaurant news, and special events;
  • Improve our website, services, and guest experience;
  • Maintain the security and functionality of our website;
  • Maintain appropriate business and transaction records;
  • Comply with applicable legal and regulatory requirements.

We will not use personal information for purposes materially different from those for which it was collected without obtaining additional consent where required by law.

3. Email and SMS Communications

If you choose to subscribe to our promotional communications, we may use your email address or mobile phone number to send you information about restaurant news, member benefits, seasonal menus, special events, promotions, and other offers from iDEN & Quanjude.

Consent to receive promotional communications is voluntary and is not required to make a reservation or dine with us.

You may opt out of SMS marketing messages at any time by replying STOP to any promotional text message. You may also contact us directly to withdraw your consent.

For email communications, you may unsubscribe at any time by using the unsubscribe link provided in the email.

Message and data rates may apply. Message frequency may vary.

We do not sell or rent your mobile phone number or email address to third parties for their independent marketing purposes.

4. Reservations

When you make a reservation, we may collect information such as your name, telephone number, email address, party size, reservation date and time, and any preferences or information you choose to provide.

Our reservation services may be provided through third-party reservation platforms. Information submitted through those platforms may also be subject to the privacy policies and terms of the applicable service provider.

5. Service Providers

We may use third-party service providers to assist us with services such as:

  • Restaurant reservations;
  • Website hosting and maintenance;
  • Email and SMS communications;
  • Customer relationship management;
  • Analytics;
  • Payment processing, where applicable;
  • Technical and security services.

These service providers may process personal information on our behalf where reasonably necessary to provide their services.

Some service providers may store or process information outside British Columbia or Canada. Where applicable, personal information may therefore be subject to the laws of the jurisdiction in which it is processed.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website, remember preferences, and improve the online experience.

Your browser may allow you to block or delete cookies. Certain website features may not function properly if cookies are disabled.

7. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information:

  • To service providers acting on our behalf;
  • Where necessary to provide a service requested by you;
  • Where required or permitted by applicable law;
  • To protect our legal rights, property, security, guests, employees, or others;
  • In connection with a corporate transaction such as a restructuring, sale, or transfer of business assets, where permitted by law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, accounting, regulatory, and business requirements.

When personal information is no longer required, we may securely delete, destroy, or anonymize it as appropriate.

10. Your Privacy Choices

Subject to applicable law, you may contact us to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate personal information;
  • Ask questions about how your information is collected, used, or disclosed;
  • Withdraw consent where applicable;
  • Unsubscribe from promotional communications; or
  • Raise a privacy concern or complaint.

Certain information may need to be retained where required by law or for legitimate business purposes.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.

The updated version will be posted on this website with a revised “Last Updated” date.